Biometrics / Face ID
Now that we utilize a secure OTP (one-time password) option on the the login page, we no longer support using biometrics to log in.
If you are still seeing the biometric login option on your mobile app, follow these steps to clear saved data and resolve the issue: 1. Delete the SecureGive app from your device. 2. Reinstall the SecureGive app from the App Store or Google Play. If you still have trouble signing in after reinstalling, please contact our support team at support@securegive.com for further assistance.