Set Up Text To Give

If your organization uses our Text To Give platform, follow the steps below to begin donating by text.

First time Text to Give users

  1. Text the keyword and amount to the number that is assigned to your organization. (Example: GIVE 100). Please note that there must be a space between the keyword and amount. 

    If only an amount is texted without a keyword, the funds will go to a default category. This is set up by your organization. You will need to contact them directly for details on where this is assigned. There is no default category if your organization is using the short code (74483). 

  2. First time Text To Give donors will receive a text with a link to sign into their SecureGive account or create a new account. Tap on the link to begin the setup process.

    Please note: The Text To Give setup link does not stay active indefinitely; it will expire after a few hours. If you tap on the link after it has already expired, you will not be able to complete the setup process. You will also see a "This Text To Give registration is invalid" error message. To fix that, simply text the keyword and amount again, and you will be sent a new link.

  3. Once you are signed in, if you already have a saved payment method, then make sure it is selected as your Preferred Payment method.

    If you do not have a saved payment method, then use the Add Payment Method button.

  4. Tap to complete your first transaction. You will see a confirmation that your transaction has processed and you will also receive an email receipt.

Returning Text to Give users

  1. Text the keyword and amount to the number that is assigned to your organization. (Example: GIVE 100). Please note that there must be a space between the keyword and amount. 

    If only an amount is texted without a keyword, the funds will go to a default category. This is set up by your organization. You will need to contact them directly for details on where this is assigned. There is no default category if your organization is using the short code (74483).
  2. You will then receive a message to confirm with Y or cancel with N.
  3. After replying Y, you'll receive a text confirmation that your transaction was processed, and you will also receive an email receipt.

How to update your payment method and manage your account

  1. Text the word "Update" to your organization's Text To Give number.
  2. Tap the link that is messaged to you.
  3. Sign into your account to update your preferred payment method and manage your account.

To Change your Payment Method for Text Giving, view this article for instructions.

Additional Information

  • We recommend that you save your organization’s text number as a contact in your phone for future use.
  • If you'd like some extra Text To Give tips, you can text a question mark "?" to your organization's text number.
  • If you would like to be shown the available keywords for your organization, then text the word "Keyword".  

 

How to unsubscribe from your organization's Text To Give number

If you text "Stop" or "End" to your organization's Text To Give number, you will not receive any more messages from that number. 

In order to begin receiving text messages again, text the word "Start" to your organization's Text To Give number. 

 

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