Fiserv ACH Processing and Reconciling
ACH transactions batch out each night around 6pm Eastern time. Saturday, Sunday, and Monday batches are combined for
Fiserv ACH Processing and Reconciling
As of 3/3/26, SecureGive automatically records ACH returns as well as chargebacks in the All Transactions report. You do not have to manually record them. You will see returns represented by a negative entry and a purple tag of "Chargeback/Return" This process will also notify the donor that the transaction has been returned.
If you need to mark returned transaction from prior to that date you can follow the instructions here.
ACH transactions batch out each night around 6:00 PM Eastern time. Saturday, Sunday, and Monday batches are combined for processing and depositing.
*Funding/Settlement usually occurs in 3-5 business days.
Because ACH transactions cannot immediately authorize funds the way a card payment can, they receive an initial approval based on the information being correctly formatted and not flagged for previous issues. That information is then sent to the donor’s bank for processing. At that point, the transaction can be returned for a number of reasons, including: NSF (non-sufficient funds), Account Closed or Frozen, Payment Stopped, or Unable to Locate Account. ACH returns can occur anywhere from a couple of business days to a couple of weeks.
As of 3/3/26, SecureGive monitors CardPointe for ACH returns and marks them in your All Transactions report. Email notifications for these returns are not yet available but will be added in a future update. Returns can be viewed in the All Transactions report by choosing a date range and sorting the Amount column to show negatives first.
Viewing ACH Returns/Rejects in CardPointe
*To see the reason for an ACH return, you will need to visit the CardPointe portal: www.cardpointe.com
You can log into CardPointe if you need to confirm any batches/deposits/returns. You can see the return reason code by clicking on the transaction id in CardPointe. Your CardPointe login was set up when you completed your merchant applications. If you need information about your login, please contact support@securegive.com. We have also included a cheat sheet for the return codes here.
There are two different statuses when it comes to ACH transactions that are rejected.
When searching by just the Method: ACH Reject in CardPointe, these are transactions that were funded then the money was taken back. Those are noted by the T in front of the transaction number and results in a negative entry in the CardPointe Transactions list. They will show a Status of Processed because they were initially processed then returned.
When searching by Brand: E-Check and Status: Rejected, those transactions were rejected prior to being funded and are noted by an R in front of the transaction number. You won't see a negative entry in the CardPointe Transactions list. However, when looking at the batch they should have been funded in, they just show as rejected and are not included in the total.
The date range defaults to the last 7 days so you may need to adjust the date as well.
Reconciling
Under the Reporting tab in SecureGive, you may see multiple batch reports. As noted above, some batches can be combined into a single deposit. When reconciling using the Batches report, ACH batches combined for the same deposit will share the same settlement date. Deposits are also recorded separately in the Reporting tab to assist with reconciliation.
Billing
The signer on the ACH account will receive an emailed statement each month detailing the processing fees for ACH. That email will come from donotreply@snappayglobal.com. The subject line is: New Invoice Notification. Should you need to line that up with exactly what transactions you were charged for, you can do this by logging into CardPointe and viewing the funding history.