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Installing TeamViewer

Follow the steps below to install TeamViewer on your kiosk so that SecureGive can remotely connect to it.

  1. Access the TeamViewer installer by opening Microsoft Edge and visiting: securegivesupport.com. Once you visit the webpage, the TeamViewer application will automatically begin downloading.

  2. Once the application has downloaded, click Open File.

  3. Choose Yes at the "Do you want to allow this app to make changes to your device" pop-up.

  4. At the "Welcome to TeamViewer Host" page click Next. (The software will begin installing.)

  5. Check the "I accept the EULA and the DPA" box, and then click Continue. At this point, TeamViewer has finished installing, and the setup page will close.

  6. Close the Microsoft Edge window.

 

Set Permanent TeamViewer Password:

  1. Open the TeamViewer program.

  2. Click the gear icon at the top right of the TeamViewer window.

  3. Click the Advanced tab at the left, and then click on the Show advanced options button at the right.

  4. Scroll down to the Personal Password section and type in [SecureGive] as the password. Make sure to include the brackets in the password. Then click OK.

If you ever need to look up the TeamViewer ID again for your kiosk, just click on the TeamViewer icon on the desktop.

If you've installed TeamViewer on your kiosk after upgrading the computer's operating system, then let us know the TeamViewer ID, and we’ll then be able to remote in and get all drivers and software installed. These remote installations can only be completed Monday - Thursday and not after hours/weekends.