Sign-In Troubleshooting Steps

Troubleshooting SecureGive Sign-In Issues

Please note: if this is the first time you're using SecureGive, you will need to create a SecureGive profile by following the steps here.

1. If you get the error message, “Please check your email/password combination and try to sign in again”, then try re-entering your email and password, double-checking to make sure you are entering everything correctly. Also, do not let your web browser pre-fill any information; enter all information manually.
2. If that doesn't resolve the issue, use the Forgot Password link on the sign-in page.
   
   You will be emailed a link to reset your password if the email provided matches a SecureGive account. If you haven’t received the link, please check your spam and junk folders in addition to your primary inbox. If you still don't see an email, contact your organization's administrator to confirm that the correct email address is on file for your SecureGive profile. (Note: if you have never received any email from SecureGive, your address may have been entered incorrectly when your account was created.)
3. If you have tried all of the steps above and still cannot sign in, contact our support team at support@securegive.com or call (855) 895-8951. We're happy to help.