Pause or Cancel your Recurring Transaction


  1. Go to and sign in. 
  2. In the upper right corner, click on your User Account Icon > Recurring Transactions.
  3. You'll see a list of all active recurring transactions you have set up under your account and with which organizations they are associated. (If you're wanting to delete a recurring transaction that is currently paused, then you will need to select the Paused tab to view it.)
  4. Click on the words "View/Manage."
  5. From there, you'll be able to use the buttons below the frequency details to manage your recurring. 

Screenshot 2023-11-09 at 1.55.00 PM.png

    1. To pause your recurring transaction, select the Pause Recurring button, and then select the Confirm button in the pop-up that displays. By pausing your recurring transaction, it will still exist in your account, but it will no longer process until you Resume it again. This will allow you to keep the information but choose when you want it to be active.

    2. To cancel your recurring transaction, select the Cancel button. In the Cancel Recurring window that appears at the right, check the "Yes, I want to cancel this recurring transaction" box at the bottom. (You may have to scroll down to see it.) Finally, select the Cancel Recurring button. Now your recurring transaction will no longer process, and it will be moved to the Canceled status. If the recurring transaction did not process any transactions, it will be completely removed from your account​

Screenshot 2023-11-09 at 1.57.25 PM.png

Was this article helpful?
3 out of 3 found this helpful