Troubleshooting Steps

If you are unable to sign in to your SecureGive account at, please follow the troubleshooting steps below:

  1. If you get the error message, “The credentials you provided do not match a user in our system. Please try again”, try re-entering your email and password. Double-check to make sure you are entering everything correctly. Also, do not let your web browser pre-fill any information; enter all information manually.
  2. If that doesn't help, then use the Forgot Password link on the sign in page.

    You will be emailed a link to reset your password if the email provided matches a SecureGive account. If you haven’t received the link, please check your spam and junk folders in addition to your inbox. If you still don't see an email,  then contact your organization to verify the email on your profile and that it is saved correctly in our system.  If you've never received an email from us, it's possible your email address was entered incorrectly when creating your account. 

If you've never created a new account, then learn how to do that here.


If after trying all of these steps you still cannot sign in to your account, then contact us at or call us at (855)895-8951, and we'll be happy to assist.

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