Troubleshooting Steps

If you are unable to sign in to your SecureGive account at, then follow the troubleshooting steps below:

  1. If you get the error message, “The credentials you provided do not match a user in our system. Please try again”, then re-enter your email and password. Double-check to make sure you are entering everything correctly. Also, do not let your web browser pre-fill any information; try to enter all information manually.
  2. If that doesn't help, then use the Forgot Password link on the sign in page.

    You will be emailed a link to reset your password if the email provided matches a SecureGive account. If you haven’t received the link, reach out to us at

If you've never created a new account, then learn how to do that here.

If you've never received an email from us, then it's possible your email address was entered incorrectly when creating your account.  If after checking your email inbox (including spam and junk folders) you do not see any emails from us, then contact your organization to verify if your email is saved correctly in our system.

If after trying all of these steps you still cannot sign in to your account, then contact us at or call us at (855)895-8951, and we'll be happy to assist.

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