A recurring transaction can fail to process for multiple reasons. The most common reasons a recurring will fail are listed below:
- Multiple Recurring Setups
If you have recently tried to edit a recurring transaction, you may have actually created an additional recurring setup by accident. We do find that givers will sometimes set up a new recurring setup rather than edit an existing one which can result in them having one that processes and one or more that are failing. You can double check to see how many active recurring transactions you have from the Recurring Transactions page on your profile. If you have multiple recurrings, then click on each on to see its history. If one has been failing to process, you can then delete it by following the steps in the Help Center article below.
Pause or Cancel your Recurring Transaction
- Card Is Expired
The card that is tied to your recurring transaction may be past its expiration date, and that is why it is failing. You can confirm this from the Payment Methods page on your profile. If the payment method has expired, then follow the steps in the link below to update your payment method.
Update a Saved Payment Method
- No Money In Account
If you have a recurring transaction that processes on the same day that your paycheck deposits into your bank, the recurring transaction may fail because of insufficient funds in your bank account. Recurring transactions usually process very early in the morning, and your paycheck may have not had a chance to deposit into your bank. To fix this, the Charge On date for the recurring transaction needs to be edited so that it occurs on a different day. If this has happened to you, you can edit the processing date (Charge On date) for your recurring transaction by following the steps in the Help Center article below.
View/Edit your Recurring Transactions
If you are still unsure why your recurring transaction failed, then feel free to contact your organization or SecureGive for more information.