If a person gave to the wrong category or meant to split their donation between categories differently, this can be adjusted from your admin dashboard.
- Select Reporting > All Transactions
- Click on the transaction you need to adjust, and then click the Edit Transaction button.
- You can then adjust the transaction by entering in the new amounts in the Change To column. The totals in the "Change To" column MUST match the amount of the original transaction in order to prevent issuing a refund.
- Once you have entered the new amounts, click the Confirm Adjustment button.
How To Adjust Transactions To A Different Location
If you have multiple locations (campuses), you can also adjust transactions so that they go to a different location.
- To do that, click the Location dropdown under the Change To column to show your organizations available locations.
- After you select a location, then select either Donation or Purchase in the dropdown beneath. Now you can see the donation or purchase categories for the selected location.
- Once you have entered the new amounts, click the Confirm Adjustment button. Your new amount MUST match the amount of the original transaction.
How To Adjust Transactions From A Donation Category To A Purchase Category
- To adjust a transaction from a Donation category to a Purchase Category, select the Transaction Type dropdown in the Change To column and choose Purchase. Now the Purchase categories will show in the Change To column.
- Enter your amounts.
- Then click the Confirm Adjustment button. Your new amount MUST match the amount of the original transaction.
How To Adjust Transactions From A Purchase Category To A Donation Category
- To adjust a transaction from a Purchase category to a Donation Category, select the Transaction Type dropdown in the Change To column and choose Donation. Now the Donation categories will show in the Change To column.
- After you choose the Donation categories and amounts, make sure the total donation amount in the Change To column matches the total amount in the Original column.
- Once you have entered the new amounts, click the Confirm Adjustment button. Your new amount MUST match the amount of the original transaction.