As an organization administrator, you cannot delete a recurring transaction on someone's behalf; you can only pause it. A donor is the only one who can cancel their recurring transaction, and they also have the ability to enable/pause it as they choose. When a recurring transaction is paused, the donor will be notified of the change by email.
- Go to Reporting > Recurring Transactions
- Select the transaction you would like to pause to view its details page.
- Click the View Details button.
- Under Recurring Details click the Pause Recurring button to pause the recurring transaction.
- Click confirm in the pop-up that displays.
The recurring transaction has now been paused, and the donor is sent an email notification.