Pause a Recurring Transaction

As an organization administrator, you cannot delete a recurring transaction on someone's behalf; you can only pause it. A donor is the only one who can cancel their recurring transaction, and they also have the ability to enable/pause it as they choose. When a recurring transaction is paused, the donor will be notified of the change by email.

  1. Go to Reporting > Recurring Transactions

  2. Select the transaction you would like to pause to view its details page.

  3. Click the View Details button.

  4. Under Recurring Details click the Pause Recurring button to pause the recurring transaction.

  5. Click confirm in the pop-up that displays.

The recurring transaction has now been paused, and the donor is sent an email notification.

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