When the touchscreen on your Olea stand-alone kiosk is not responding to touch, there are multiple things that could be causing the issue. It may need a calibration, there could be a hotspot on the touchscreen, the driver may need a fresh install, or the touch controller and/or monitor may have gone bad. 

Note: these steps only apply to Olea stand-alone kiosk; they do not apply to Pioneer countertop kiosk.

Steps:

1. Check To Make Sure The Touch Controller Is Being Recognized By Computer

The touch controller is a small device that sits just behind the monitor in the kiosk. It controls the touch functionality of the touchscreen.

1. Close the kiosk app.
   
2. Right-click on the Pointer Device Settings icon at the right of the Taskbar.
3. Choose Adjust Settings in the menu.
4. Look at the “Keetouch, USB Series” text at the top left corner of the UPDD Console dialog box.
5. If the text is red, the touch controller is NOT being recognized by the computer. Then do the steps below to disconnect and reconnect the touchscreen's USB cable.
6. If the text is black, then the touch controller is being recognized by the computer. Then skip to the steps below to calibrate the touchscreen.
   
   

3. Calibrate The Touchscreen

You might have to connect a mouse to the computer to initiate the calibration. 

1. Close the kiosk app.
   
2. Right-click on the Pointer Device Settings icon at the right of the Taskbar.
3. Choose Adjust Settings in the menu.
4. Highlight the Calibration tab on the left side of the UPDD Console dialog box.
5. Change the number of calibration points to 25, and check the Confirm After Calibration box.
6. Click on the Calibrate button at the lower left corner of the touchscreen utility.
7. Touch the touch points and confirm.

If you are able to calibrate the touchscreen, then the issue has been solved. If you still can’t use the touchscreen, then follow the steps below to clean the touchscreen.

4. How To Clean The Touchscreen

Sometimes the monitor may have dust or dirt build up around the edges of the monitor which can eventually cause a hotspot. A hotspot is where the dust or particle buildup presses down on the edge of the monitor causing it to replicate a finger touch. Because the monitor thinks it's already being touched, it doesn’t correctly recognize actual finger touches. To fix this issue, the monitor needs to be cleaned.

1. To clean the touchscreen monitor, you will first need to unscrew the bolts that are holding the back panel in place.
   
2. Then take off the nuts that are keeping the touchscreen in place. (The glass covering for the monitor needs to stay connected to the monitor.)
   
3. Now that the touchscreen is no longer connected to the kiosk frame, tilt it back to clean it. I recommend doing this with another person. One person can hold the monitor while the other person wipes it down. The point of doing this is to expose the outer edges of the touchscreen that are usually covered when it is connected to the kiosk frame.
   
4. Clean the touchscreen with an ammonia free screen cleaner by wiping the screen from the outside in.
   
5. Clean the monitor opening of the kiosk frame by gently brushing off any dirt or debris that is on the foam padding.
   
6. After cleaning the touchscreen, go ahead and calibrate the monitor, but do this before connecting it back to the kiosk frame. You want to do this while the touchscreen is still tilted back. If this calibration goes well, then proceed to step 7.
   
7. Reconnect the touchscreen to the kiosk frame and complete another calibration.
   
8. If that calibration doesn't work, then the nuts that are holding the touchscreen in place may be too tight. If the nuts are tightened too much, that can cause a hotspot on the touchscreen as well. To correct this, loosen the nuts some (but not too much), and then try a calibration again.
9. If the calibration is successful, then also try completing a $1 transaction on the kiosk to test.
   
   

If the monitor still doesn't work after completing these steps, then email us at support@securegive.com or call us at 855-895-8951, and we'll be glad to troubleshoot further.