You can view failed transactions from the All Transactions page. Use the date selector to choose a time range. Then click the Filters button and under "Processing Status" select Failed and then click the Apply button. This will show a list of failed transactions for the selected time range. To see the failure reason that comes from the merchant processor, you will click on the transaction row, and in the sidebar you will see a section at the bottom that says "Additional Transaction Status Details." Mainly pay attention to the bottom two lines. Sometimes this will give the exact reason a transaction fails, and others will just have a generic decline listed.

These are some of the different transaction failure messages and what they mean:

• Duplicate Transaction
  There has already been a successful transaction for the same amount on the same card within one minute of this attempt. We have a safeguard in our system that declines transactions for the exact same amount on the same card within 1 minute of each other to help prevent accidental duplicate transactions

• Generic Failure/Declined
  There are multiple things that can cause this error message to show. Usually whenever this message appears, we recommend that the member reach out to their bank or card issuer, and they should be able to tell them the reason for the failure. The failure is usually caused on the bank end or card issuer end, and this is especially true if the member has not made any recent changes to their profile. For example, the member’s account may have been short on funds, or they may have already maxed out their daily transaction limit if they made some large purchases earlier in the day.
  
  
• Do not try again
  There are multiple things that can cause this error message to show. Usually whenever this message appears, we recommend that the member reach out to their bank or card issuer, and they should be able to tell them the reason for the failure. It's possible there has been a fraud block or freeze placed on the account.

• Do Not Honor
  We sometimes see this message if the member has been issued a new card with a new expiration date and it has not been updated in our system. Even though the old expiration date technically isn't expired, this will still cause the card to be declined. Have the member double check their card information on their saved payment method to see if that information matches their current card. If it does, then they would need to reach out to their card issuer for further information.
  
  
• Expiration Date Must Be In Future | Expired Card
  This message means the donor has probably been issued a new card with a newer expiration date, and their card issuer is no longer honoring the old one.
  
  
• INV ACCT NUM
  The invalid account number message means the payment method has a typo in it and the processor could not find an open/active account with the account numbers that are saved to the payment method.
  
  
• Call 1800*******
  This can show if the giver has been issued a new expiration date and security code. It may also show if the giver has fraud warnings set up on their card account.
  
  
• INV Tran Type
  This can show if the giver is trying to give with a particular card type that the organization is not set up for. Also, it can show if the card is connected to a flexible spending account that is meant for only specific types of transactions.
  
  
• Invalid Service Code
  The means that the security code that is saved in the payment method is incorrect.
  
  
• Client Customer ID is invalid. Allowed characters: A-Z, a-z, 0-9, '-', '_', and '#'
  It is likely that the donor is entering their banking information incorrectly. If they are letting their computer prefill something, the computer could be filling in incorrect information, and they are not catching it. The error message is indicating incorrect characters in one of the fields.
  
  
• Not Permitted Card / Serv Not Allowed
  This error could show if the member is attempting to use a card type (Visa, Mastercard, AMEX, Discover) that is not accepted by the organization. The error could also show if the card being used has restrictions on it that only allow it to be used with certain merchant category codes (MCC). (For example, if the donor used a card that is tied to a flexible spending account that is only meant to be used for childcare and healthcare expenses, the card could be declined when used to give towards a charitable organization.) The error could also show if the member entered incorrect card information.